FAQs

1. How long will my order take to ship?

Most orders require 24-48 hours to process. We do not process or ship orders on Saturdays, Sundays or holidays. Unless another option is selected, your order will be shipped by Standard Ground. For express delivery orders must be placed before 11am PST or they will be shipped the next business day. Signature upon delivery is not required.

2. Can I change the contents of my order?

If you would like to change the contents in an order, please contact our customer service team at support_in@mainhardware.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

3. Can I cancel my order?

If you would like to cancel an order, please contact our customer service team at support_in@mainhardware.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.
1. How can I make payments for my purchases on Main Hardware's website?

We offer multiple payment options, including credit/debit cards, net banking, UPI, and mobile wallets, for your convenience.

2. Is it safe to make online payments on Main Hardware?

Yes, we prioritise your security. Our website uses encrypted connections and secure payment gateways to protect your personal and financial information.

3. Is there a refund policy in case of payment issues or order cancellations?

Yes, we have a transparent refund policy. If there are any payment issues or order cancellations, you will be eligible for a refund as per our terms and conditions.
1. How long does it take for orders to be delivered?

The delivery time depends on your location and the shipping method chosen. Typically, orders are delivered within 3-7 business days.

2. How can I track my order?

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor the status of your shipment.

3. Can I request a specific delivery date or time?

At the moment, we do not offer the option to request specific delivery dates or times. However, you can track your order and plan accordingly once you receive the tracking information.
1. Can I cancel my order after placing it?

If you want to cancel an order, please contact our customer service team at support_in@mainhardware.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.

What if my order has already been shipped?

Once the order has been shipped, it cannot be modified or cancelled. However, you can return the product as per our return policy.

3. Can I modify the content of my order?

If you want to change the contents of an order, please contact our customer service team at support_in@mainhardware.com. Depending on when the order is placed, we may or may not be able to change or cancel orders.