Refund & Replacement Policy
Conditions for Free Replacement:
Items within return window and in stock (exact same item) with complete accessories and undamaged box are eligible for free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:
- Item received is physically damaged;
- Item received has missing parts or accessories;
- Item received is different from their description on the product detail page on www.mainhardware.in
- Item received is defective/does not work properly.
- If the item has missing parts or accessories, you may try to contact the manufacturer/supplier for assistance. Manufacturer/supplier contact information can usually be found on the item packaging or in the paperwork included with the item.
- If your item is not eligible for free replacement due to any reason, you may request return for a refund subject to inspection & complete discretion of supplier.
Not eligible for Return & Replacement
The following shall not be applicable for Return, Replacement and Refund.
- Product is damaged due to misuse/overuse.
- Returned without original packaging including, price tags, labels, freebies and other accessories or if original packaging is damaged.
- Serial Number is tampered.
- If request is initiated after 3 business days of order delivery.